Privacy Policy

• • Contact Details: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Account Information: Username, password, and preferences if you create an account on our website.
  • Communications: Records of your interactions with us, including emails, live chat conversations, and customer support queries.
  • Product Reviews: Any reviews or feedback you submit about our products.

• • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the website, and actions taken (e.g., clicks, purchases).
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. For more details, please see our Cookie Policy.

• • Social Media Platforms: If you interact with us on social media, we may collect information from your profile (e.g., name, email address).
  • Payment Processors: Information required to complete transactions, such as payment confirmation and billing details.
  • Analytics Providers: Data about your use of our website, such as traffic sources and user behaviour.

• To Process Orders: To fulfil your purchases, process payments, and deliver products to you.
• To Communicate with You: To respond to your enquiries, provide customer support, and send order updates.
• To Improve Our Services: To analyse website usage, improve our products, and personalise your experience.
• For Marketing Purposes: To send you promotional offers, newsletters, and updates about new products (only with your consent).
• To Comply with Legal Obligations: To meet regulatory requirements and protect against fraud or illegal activities.

• Contractual Necessity: To fulfil our obligations under a contract with you (e.g., processing your order).
• Consent: When you have given us explicit consent (e.g., for marketing communications).
• Legitimate Interests: To improve our services, prevent fraud, and protect our business interests.
• Legal Compliance: To comply with applicable laws and regulations.

• Service Providers: Third parties who assist us in operating our website, processing payments, and delivering products (e.g., shipping companies, payment processors).
• Business Partners: Trusted partners who help us market and sell our products.
• Legal Authorities: When required by law or to protect our rights, property, or safety.
• With Your Consent: In any other circumstances where you have given us permission to share your data.

• Encryption of sensitive data.
• Regular security audits and updates.
• Restricted access to personal data.

• Order information is retained for 7 years for tax and accounting purposes.
• Marketing data is retained until you withdraw your consent or unsubscribe.

• Access: To request a copy of the personal data we hold about you.
• Correction: To request that we correct inaccurate or incomplete data.
• Erasure: To request that we delete your personal data in certain circumstances.
• Restriction: To request that we restrict the processing of your data.
• Objection: To object to the processing of your data for marketing or other purposes.
• Data Portability: To request a copy of your data in a machine-readable format.
• Withdraw Consent: To withdraw your consent at any time (where applicable).