Shipping Policy

At Astko, we strive to deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping costs, and other important information. By placing an order with us, you agree to the terms outlined in this policy.

Shipping Options
We offer the following shipping options for domestic and international orders:

Domestic Shipping (UK)
Standard Shipping:
    • Delivery Time: 3-5 business days.
    • Cost: Free.
Express Shipping:
    • Delivery Time: 1-2 business days.
    • Cost: £11.99.

International Shipping
Standard International Shipping:
    • Delivery Time: 7-14 business days (depending on the destination).
    • Cost: Free.

Express International Shipping:
    • Delivery Time: 3-7 business days (depending on the destination).
    • Cost: £14.99.

Delivery Times
  • Estimated Delivery Times: Delivery times are provided at checkout and are estimates only. While we make every effort to deliver within the stated timeframes, delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
  • Processing Time: Orders are typically processed and shipped within 1-2 business days after payment is confirmed. Processing times may be longer during peak seasons or promotional periods.

Shipping Costs
Domestic Orders:
    • Standard Shipping: Free for all UK orders.
    • Express Shipping: £11.99.

International Orders:
    • Standard International Shipping: Free for all international orders.
    • Express International Shipping: £14.99.

Customs and Import Duties: For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the shipping cost and must be paid by the recipient upon delivery.

Order Tracking
  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
  • Delivery Issues: If you experience any issues with your delivery, such as a lost or delayed package, please contact us at care@astko.com for assistance.

Shipping Restrictions
  • Prohibited Items: Certain products, may be restricted or prohibited in some countries. It is the customer’s responsibility to verify the legality of the products in their jurisdiction before placing an order. Astko is not responsible for any legal issues arising from the purchase or use of restricted products.
  • Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Risk of Loss
Ownership Transfer: Ownership and risk of loss for products pass to you upon delivery to the shipping carrier. Astko is not responsible for any loss, damage, or theft that occurs during transit.

Undeliverable Packages
  • Failed Delivery Attempts: If a delivery attempt is unsuccessful (e.g., no one is available to receive the package), the carrier will typically leave a notice with instructions for rescheduling delivery or picking up the package.
  • Unclaimed Packages: If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to claim the package), we will contact you to arrange reshipment. Additional shipping fees may apply.

Changes to This Policy
We may update this Shipping Policy from time to time. The updated version will be posted on our website with the effective date. Your continued use of our website after any changes constitutes your acceptance of the new policy.


Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:

Customer Service: care@astko.com
Address: Toska Direct Limited, 124 City Road, London, EC1V 2NX, United Kingdom